IU Health Reduces Medical Assistant Turnover by 85%

IU Health Incorporates NHA's Certification Within a Career Ladder Program

Indiana University Health (IU Health) employs nearly 40,000 people, including approximately 1,500 medical assistants that support patient care across IU Health hospitals, urgent care facilities, and physician offices. When high medical assistant turnover caused operational and financial problems, IU Health designed a medical assistant career ladder program featuring new pay tiers, creative benefits, and NHA’s Certified Clinical Medical Assistant (CCMA) certification. Patients now receive better care, medical assistants have a clearer career path, and turnover has gone from 75 percent to just 12 percent.