Certified Medical Administrative Assistant


What is a medical administrative assistant?

As a certified medical administrative assistant (also called a medical office secretary or medical office assistant), you’ll keep healthcare offices running efficiently and effectively. Medical administrative assistants are often the first to greet and help patients, and can help set the stage for a patient’s experience. Earning the certified medical administrative assistant credential from NHA can show that you have the experience and knowledge to succeed in this role.

As a certified medical administrative assistant, you may perform some or all of the following tasks:

  • Review and answer practice correspondence
  • Operate computer systems to accomplish office tasks
  • Answer calls, schedule appointments, greet patients and maintain files
  • Update and maintain patient and other practice-specific information
  • Coordinate operation reports such as time and attendance

Essential Skills for Success in Civilian Healthcare

In recent research, employers suggested that many medial administrative assistants need to develop some specific essential skills. Emphasizing skills you developed through your extensive military training can help you successfully take on a medical administrative assistant role in a civilian healthcare practice. The top five skills employers emphasized include:

  1. Clinical experience
  2. Critical thinking
  3. Patient communication
  4. Professionalism
  5. Safety and compliance

Demand for Medical Administrative Assistants Across the US

Across the U.S., medical administrative assistants are in high demand. Project growth for this profession 22.5% by 2026, according to the Bureau of Labor Statistics. Below, you can see demand for medical assistants, state-by-state.

CMAA Projected Growth

Level Up with Stacked Credentials and Certificates

Stacking your credentials and earning specialty certificates can increase job opportunities available to you in allied health. By earning more than one credential or certificate, you show potential employers you’re willing to go the extra mile. It proves that you’re work-ready in multiple areas, making you a versatile employee and an asset to their organization. 

Many medical administrative assistants stacking the following credentials with their CMAA credential:

  • Certified Billing and Coding Specialist (CBCS)
  • Certified Electronic Health Record Specialist (CEHRS)

You can also consider earning specialty certificates in:


State Growth Rates: Projections Managing Partnership (PMP) funded by a grant awarded by the U.S. Department of Labor. (2018).

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Learn how you can use your military benefits to earn your credentials.

Your Military Training Leads to National Healthcare Credentials

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Download your Guide

Learn how you can use your military benefits to earn your credentials!

Learn how your training leads to National Healthcare credentials

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