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NHA is Here to Help You

In these unprecedented times, we want to assure you that our whole team remains invested in your safety and success, as well as in that of your programs, your learners and staff. If there’s anything we can do to help you and your learners, please complete the form below to be contacted by an NHA team member.

Stay current by viewing regular updates and helpful resources on this page.

PSI Test Site Closures

As the COVID-19 outbreak continues to spread throughout the communities where we live and work, in order to continue to help protect the health and safety of our candidates, clients, and employees, we have made the difficult decision to temporarily close our owned and operated physical test centers in the United States starting end of day March 19, and in the United Kingdom starting end of day March 20, until April 13.

Rescheduling

Effective immediately, candidates can reschedule up to and including the day of testing at no penalty and no documentation required. NOTE: In most cases, candidates can reschedule their examinations on-line and they are encouraged to do so. If a candidate chooses to reschedule through our candidate support call center, they may experience longer than usual wait times under the current circumstances.

Read the full update here >

Live Remote Proctoring Update

We are working to implement Live Remote Proctoring (LRP)  

NHA’s accrediting body, National Commission for Certifying Agencies (NCCA), has agreed to permit accredited certification exams to use live remote proctoring (LRP) to help with testing and safety during this unprecedented time of COVID-19. NHA is actively working to quickly operationalize live remote proctoring for our clients and their students. We will provide more details as we receive them from NCCA and our LRP partner.

At NHA, we are invested in your success and ready to  assist  you with online  learning resources  as we navigate this situation together.   

FAQ About COVID-19 

Here are some answers to your most Frequently Asked Questions 

 

What are the steps to moving our program online?

Please contact your Certification Specialist to identify what products best align with your needs. After alignment, NHA has a Client Experience team to help customers implement a smooth transition to a temporary online format. We can put you in touch with our CX team and they will share best practices and other resources to get you started.  

Can my students take their exam elsewhere if my school remains closed?

 Effective immediately, candidates can reschedule up to and including the day of testing at no penalty and no documentation required. NOTE: In most cases, candidates can reschedule their examinations on-line and they are encouraged to do so. If a candidate chooses to reschedule through our candidate support call center, they may experience longer than usual wait times under the current circumstances.  

Candidates that are a part of an eligibility program will be provided guidance if a new eligibility is required in order to reschedule and how to obtain it. All reschedule rules and no-show policies are relaxed through April 30 meaning you will be allowed to reschedule at no cost. If a candidate chooses to reschedule through PSI’s Candidate Call Center, they can expect to have longer than usual wait times. Call Centers are open: 5:30 a.m.-8:00 p.m. PDT M-F, 7:00 a.m.-3:30 p.m. PDT Sat-Sun  

Will NHA make any changes around live stick requirements for phlebotomy candidates?

We are currently in touch with our accrediting body and will determine if any amendments will be made to account for the challenges that candidates are facing due to health system restrictions and social distancing recommendations made by the CDC. We will update our customers if any changes occur.  

 

Will NHA make any changes around EKG requirements for certified EKG technician candidates?

We are currently in touch with our accrediting body and will determine if any amendments will be made to account for the challenges that candidates are facing due to health system restrictions and social distancing recommendations made by the CDC. We will update our customers if any changes occur. 

Will NHA make any changes around externship requirements?

We are currently in touch with our accrediting body and will determine if any amendments will be made to account for the challenges that candidates are facing due to health system restrictions and social distancing recommendations made by the CDC. We will update our customers if any changes occur. 

How can I use your tools to understand my class engagement in content while our program is temporarily online?

NHA provides world-class analytics with our innovative online products, Vitals and Performance 360™. NHA also has a Client Experience team to help customers implement a smooth transition to a temporary online format. This can help you gain visibility to your students’ progression in the product. One of our Client Experience Partners will walk you through the process and help to ensure a smooth transition.  

How does my organization set up “Pre-Externship Route”?

Please contact your certification specialist to complete the necessary form needed for approval. After approval, a member of the NHA team will schedule time to walk you through the process. 

 

Will students still have the ability to take the exam and become certified with NHA if we shift to distance education?

As long as the candidates meet NHA’s eligibility requirements, they will be eligible to test. At this time, NHA does not have a requirement regarding curriculum delivery method. For more information regarding eligibly, please reference the Candidate Handbook here.   

*As the COVID-19 outbreak continues to spread throughout the communities where we live and work, in order to continue to help protect the health and safety of our candidates, clients, and employees, we have made the difficult decision to temporarily close our owned and operated physical test centers in the United States starting end of day March 19, and in the United Kingdom starting end of day March 20, until April 13.

Is there any impact to NHA operations?

In our own effort to follow social distancing recommendations form the CDC, and to ensure our employees and their families can stay healthy, NHA has taken quick action to implement a remote working policy. We are fully operational and will continue to support you with the same level of service that you’ve come to know and appreciate from NHA.   

What do I do if my institution is transitioning to online learning or delayed indefinitely?

If your institution is transitioning to an online format, please contact your Certification Specialist for more information. We are experts at delivering NHA products online. NHA has a Client Experience team to help customers implement a smooth transition to a temporary online format. 

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Free continuing education from the CDC

The CDC and Medscape have launched a series of six CME/CE activities addressing the key issues surrounding infection prevention in healthcare facilities. These courses feature discussions with CDC and external experts in infection prevention. 

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Get early access to NHA's 2020 industry journal

The 2020 edition of access: an allied health industry journal will be available soon! Sign up now to receive access to this digital content as soon as it's available. The latest edition covers key issues that will benefit your students as they learn more about their future professions.

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Teaching Online Resource List

The Online Learning Consortium has prepared a  collection of resources and initiatives to support educators' efforts in moving courses to an online format.
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PSI Testing Center Updates

With rapidly changing circumstances from the spread of COVID-19, PSI is providing frequent updates on the status of their testing centers. Click below to be directed to their latest updates.
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Free digital content on the allied health industry

The 2019 edition of access: an allied health industry journal is available for you to use with your students. The articles address some of the key issues in healthcare today. Plus, you can download industry research to share.

We're here to help as you transition to online learning

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