--- title: How to use your NHA account --- [![NHA Logo](https://info.nhanow.com/hubfs/brand-resources/logos/nha-logo-abbreviated.png)](http://www.nhanow.com/) ## How to use your NHA account These documents will help you, as an institution user (exam proctor, trainer, instructor, administrator, director, etc.), manage your NHA account. If you are helping an exam candidate or certificate holder, you can find all of their resources on the [tools for exam candidates](https://info.nhanow.com/tools-for-nha-exam-candidates) and [tools for #NHAcertified professionals](https://info.nhanow.com/tools-for-certificate-holders) documents page. ### Page Contents (click any title to jump to that section of the page): 1. [Preparing and Registering Candidates for the Exam](https://info.nhanow.com/institution-user-how-to-documents#prepare) 2. [Proctoring the Exam and Exam Day Troubleshooting](https://info.nhanow.com/institution-user-how-to-documents#exam_day) 3. [Exam Guides and Resources](https://info.nhanow.com/institution-user-how-to-documents#results) 4. [What Comes After the Exam?](https://info.nhanow.com/institution-user-how-to-documents#after) 5. [Posters, Brochures, and Other Resources to Print and Share](https://info.nhanow.com/institution-user-how-to-documents#downloads) 6. [NHA Other Learning Resources](https://info.nhanow.com/institution-user-how-to-documents#other) --- ## Preparing and Registering Candidates for the Exam Important Documents - [Ensure your devices meet system requirements](https://info.nhanow.com/technical-requirements) - [Implementation Guides and Maps to Exam Study Materials](https://info.nhanow.com/product-corrections) - [Exam Accommodation Forms for Candidates with ADA Recognized Disabilities](http://www.nhanow.com/help-center/forms) - [Exam Ready Checklist](https://info.nhanow.com/hubfs/collateral/gen/NHA%20Exam%20Readiness%20Checklist.pdf) - [NHA Candidate Handbook](https://www.nhanow.com/docs/default-source/test-plans/candidate_handbook.pdf) Video Tutorials for Instructors and Directors: - [Video: Managing the Certification Queue (1.49 mins)](https://youtu.be/ii9m66b_UvI) - [Video: How to Create a Course (2.16 mins)](https://youtu.be/yzBkEt3DGkc) - [Video: How to Invite Candidates to a Course (2.53 mins)](https://youtu.be/5nG9xbqItcY) - [Video: How to Manage a Course (2.47 mins)](https://youtu.be/Q7NBuSG9yGU) - [Video: Approving a Roster for an NHA Exam (2.13 mins)](https://youtu.be/Jr0mSn4xOkY) - [Video: Scheduling an on-site Exam (2.53 mins)](https://youtu.be/yT3AV1np1vQ) - [Video: How to use the NHA P360 Vitals Report (5.12 mins)](https://youtu.be/duRCnlcZXls) - [Video: How to approve course enrollment (1.54 mins)](https://youtu.be/EBjsIKU5vng) - [Video: How to view exam applications (2.37 mins)](https://youtu.be/GgQa2x9asOc) PDF How-to Guides for Instructors and Directors: - [How to Create a Course](https://info.nhanow.com/hubfs/How%20to%20Create%20a%20Course.pdf) - [How to Manage a Course](https://info.nhanow.com/hubfs/How%20to%20Manage%20an%20NHA%20Exam%20Prep%20Course-2.pdf) - [Approving a Roster for an NHA Exam](https://info.nhanow.com/hubfs/How%20to%20Approve%20an%20NHA%20Exam%20Roster-3.pdf) - [How to Invite Candidates to a Course](https://info.nhanow.com/hubfs/How%20to%20Invite%20candidates%20to%20a%20course-2.pdf) - [How to Approve Course Enrollment](https://info.nhanow.com/hubfs/How%20To%20Approve%20Course%20Enrollment-2.pdf) - [Group Scheduling with PSI](https://info.nhanow.com/hubfs/Group%20Scheduling%20with%20PSI%20Exams-2.pdf) - [Managing the Externship Certification Queue](https://info.nhanow.com/hubfs/Managing%20the%20Externship%20Certification%20Queue-2.pdf) - [How to View Certification Exam Results](https://info.nhanow.com/hubfs/How%20to%20view%20NHA%20Exam%20Results-2.pdf) - [How to Schedule Online Exams](https://info.nhanow.com/hubfs/How%20to%20Schedule%20an%20Exam%20On-Site-1.pdf) - [How to View Study Material Reporting](https://info.nhanow.com/hubfs/How%20to%20View%20NHA%20Prep%20Reporting%20PDFs.pdf) - [How to View Applications](https://info.nhanow.com/hubfs/How%20to%20View%20Exam%20Applications-2.pdf) - [How to add a User to your Account](https://info.nhanow.com/hubfs/How%20To%20Add%20an%20Adminstrative%20User-2.pdf) - [How to Remove a User from your Account](https://info.nhanow.com/hubfs/How%20To%20Remove%20an%20Administrative%20User-2.pdf) - [P360 Vitals: Accessing Candidate Progress and Performance](https://info.nhanow.com/hubfs/P360%20Vitals%20Accessing%20Performance%20and%20Progress%5B1%5D.pdf) - [How to Verify Multiple Certifications](https://info.nhanow.com/hubfs/How%20To%20Verify%20Multiple%20Certifications-2.pdf) - [Inviting a Candidate to Create an Account](https://info.nhanow.com/hubfs/How%20to%20invite%20a%20candidate%20to%20create%20their%20account-3.pdf) - [Steps to Certification as an Instructor/Administrator](https://info.nhanow.com/hubfs/How%20to%20sit%20for%20your%20certification%20as%20an%20Instructor.pdf) - [How to update your Administrative Profile](https://info.nhanow.com/hubfs/How%20To%20Update%20your%20Profile%20-%20Admin.pdf) PDF How-to Guides to Share with Exam Candidates and Learners: - [Creating an NHA Candidate Account](https://info.nhanow.com/hubfs/How%20To%20Create%20a%20Candidate%20Account-2.pdf) - [Purchasing Study Materials through a Course](https://info.nhanow.com/hubfs/How%20to%20Purchase%20Study%20Materials%20Through%20a%20Course.pdf) - [Purchasing Study Materials Individually](https://info.nhanow.com/hubfs/How%20to%20Purchase%20Study%20Materials%20Individually.pdf) - [How to Access Online Study Guide and Practice Tests through a Course](https://info.nhanow.com/hubfs/Accessing%20Online%20Study%20Materials%20through%20a%20Course-1.pdf) - [Accessing Online Study Materials as an Individual](https://info.nhanow.com/hubfs/How%20to%20Access%20Online%20Study%20Materials%20as%20an%20Individual-1.pdf) - [How to Use a Focused Review](https://info.nhanow.com/hubfs/How%20to%20Use%20Your%20Focused%20Review(tm)-1.pdf) - [Applying for an NHA Exam Through your Institution](https://info.nhanow.com/hubfs/How%20to%20Apply%20for%20an%20NHA%20Exam%20through%20your%20Institution-1.pdf) - [How to Apply for a PSI Exam as an Individual](https://info.nhanow.com/hubfs/How%20to%20Apply%20for%20an%20NHA%20Exam%20as%20an%20Individual-1.pdf) - [Enrolling in Courses](https://info.nhanow.com/hubfs/How%20to%20Enroll%20in%20an%20NHA%20Course-1.pdf) - [How to Print your Certification](https://info.nhanow.com/hubfs/How%20To%20View%20or%20Print%20your%20Certification.pdf) - [Scheduling an Exam at PSI](https://info.nhanow.com/hubfs/Scheduling%20an%20Exam%20with%20PSI.pdf) - [Rescheduling an NHA Exam](https://info.nhanow.com/hubfs/How%20to%20Reschedule%20an%20on-site%20Exam-1.pdf) - [How to Reschedule a PSI Exam](https://info.nhanow.com/hubfs/How%20to%20Reschedule%20a%20PSI%20Exam-1.pdf) - [How to View Certification Exam Results](https://info.nhanow.com/hubfs/How%20to%20View%20your%20NHA%20Exam%20Results-1.pdf) - [How to Update a Provisional Certification](https://info.nhanow.com/hubfs/How%20To%20Update%20a%20Provisional%20Certification-1.pdf) - [How to load external CE Credits](https://info.nhanow.com/hubfs/How%20to%20Load%20External%20CE%20Credits-1.pdf) - [How to Update Your Candidate Profile](https://info.nhanow.com/hubfs/How%20To%20Update%20your%20Profile%20-%20Candidate.pdf) Video Guides and Overviews for Exam Candidates and Learners: - [Beginning Your Allied Health/Health Science Program (Video)](https://youtu.be/FaG8RlJnjBY)  - [Ending Your Allied Health/Health Science Program (Video)](https://youtu.be/kqM_kxwYDg4) - [How to Prepare for an NHA Certification Exam Overview (Video)](https://www.youtube.com/watch?v=M9FvxwsRds8) - [Video: Creating an NHA Candidate Account (3.06 mins)](https://www.youtube.com/watch?v=hkawiOoq7xU) - [What to Expect on Test Day (Video)](https://www.youtube.com/watch?v=9lZcbYZqPwQ) - [Video: Enrolling in Courses (1.52 mins)](https://www.youtube.com/watch?v=bw9WB_E59kk&feature=youtu.be) - [Video: Accessing and Using Online Study Materials (4.07 mins)](https://youtu.be/SVFmn9oEHg8) - [Accessing NHA's mobile app](https://info.nhanow.com/nha-mobile-app) - [Video: Applying for an NHA Exam Through your Institution (2.57 mins)](https://youtu.be/9GywMnlYO1s) - [Video: Purchasing Study Materials through a Course (1.14 mins)](https://youtu.be/uKpB9RoY9bE) - [Video: How to use Track My Progress (3.27 mins)](https://youtu.be/9Uo4ocWU_Dg) - [Video: How to access and use your focused review (3.00 mins)](https://youtu.be/Ps3jpq1hSTo) - [Video: How to print your certification (1.30 mins)](https://www.youtube.com/watch?v=JJf4P1qmV_Q&feature=youtu.be) - [Video: How to Apply for an NHA exam as an individual (2.36 mins)](https://youtu.be/wV2sK_HqXys) - [Video: How to schedule a PSI Exam with Remote Proctoring (6.15 mins)](https://www.youtube.com/watch?v=X6Dg_LytTrQ) - [Video: How to load external CE (2.02 mins)](https://youtu.be/c-x2l7xHZ8w) - [Video: Preparing for your NHA exam (6.57 mins)](https://youtu.be/htcNOAUbQyQ) [BACK TO TOP](https://info.nhanow.com/institution-user-how-to-documents#top) --- ## Proctoring the Exam and Exam Day Troubleshooting Manuals for Exam Proctors: - [Proctoring Online Exam Manual](https://info.nhanow.com/hubfs/nha-online-proctor-manual.pdf) - [Proctoring Paper Exam Manual](https://info.nhanow.com/hubfs/nha-paper-proctor-manual.pdf) - [Proctor Handbook](https://info.nhanow.com/hubfs/How%20Tos/2021/Proctor_Handbook.pdf) Step-by-step How-to Guides for Exam Proctors: - [How to Become a Proctor](https://info.nhanow.com/hubfs/How%20Tos/How%20to%20Become%20a%20Proctor%20.pdf) - [How to Renew Proctor Status](https://info.nhanow.com/hubfs/How%20Tos/How%20to%20Renew%20Proctor%20Status.pdf) - [Approving a Roster for an NHA Exam](https://info.nhanow.com/hubfs/How%20Tos/How%20to%20Approve%20a%20Roster.pdf) - [How to reset a password during an on-site exam](https://info.nhanow.com/hubfs/How%20to%20reset%20a%20password%20during%20an%20exam%20-%20Proctor.pdf) Video Guides for Exam Proctors: - [Proctoring an exam – quick review (Video)](https://youtu.be/AViXNg_TEQs) [BACK TO TOP](https://info.nhanow.com/institution-user-how-to-documents#top) --- ## Exam Guides and Resources General Resources for Instructors and Directors: - [NHA Exam Test Plans](https://www.nhanow.com/certification/Before-After-Certification/prep#testplans) - [NHA Forms and Help Center](https://www.nhanow.com/resources/support/help-center) - [Alignment Guide Instructions](https://info.nhanow.com/hubfs/NHA%20Alignment%20Guide%20Instructions%20(1).pdf) NHA Exam Guides: - Medical Assistant (CCMA) - [CCMA Educator Implementation Guide](https://info.nhanow.com/hubfs/CCMA_EIG_20210128.pdf) - [CCMA Test Plan Alignment Guide](https://info.nhanow.com/hubfs/CCMA%20Test%20Plan%20Alignment%20Guide.xlsx) - Phlebotomy Technician (CPT) - [CPT Educator Implementation Guide](https://info.nhanow.com/hubfs/CPT_EIG_2021.pdf) - [CPT Test Plan Alignment Guide](https://info.nhanow.com/hubfs/CPT%20Test%20Plan%20Alignment%20Guide.xlsx) - EKG Technician (CET) - [CET Educator Implementation Guide](https://info.nhanow.com/hubfs/CET-EIG-2018_20180620.pdf) - [CET Test Plan Alignment Guide](https://info.nhanow.com/hubfs/CET%20Test%20Plan%20Alignment%20Guide.xlsx) - ExCPT Pharmacy Technician (CPhT) - [ExCPT Educator Implementation Guide](https://info.nhanow.com/hubfs/Study%20Materials%20Supplemental%20Documentation/CPhT%20Supplemental/ExCPT-CPhT_EIG_2021.04.12.pdf) - Patient Care Technician (CPCT/A) - [CPCT/A Educator Implementation Guide](https://info.nhanow.com/hubfs/Study%20Materials%20Supplemental%20Documentation/CPCT%20Supplemental/CPCT_EIG_2021.pdf) - [CPCT/A Test Plan Alignment Guide](https://info.nhanow.com/hubfs/CPCT%20Test%20Plan%20Alignment%20Guide.xlsx) - Electronic Health Records Specialist (CEHRS) - [CEHRS Educator Implementation Guide](https://info.nhanow.com/hubfs/Study%20Materials%20Supplemental%20Documentation/CEHRS%20Supplemental/NHA_CEHRS_2020_EIG.pdf) - [CEHRS Test Plan Alignment Guide](https://info.nhanow.com/hubfs/CEHRS%20Test%20Plan%20Alignment%20Guide.xlsx) - Billing & Coding Specialist (CBCS) - [CBCS Educator Implementation Guide](https://info.nhanow.com/hubfs/CBCS%20FTK/Implementation%20Guide%20CBCS%203.0.pdf) - [CBCS Test Plan Alignment Guide (Sept 2021)](https://info.nhanow.com/hubfs/CBCS%20Test%20Plan%20(new%20version)%20Alignment%20Guide.xlsx) - Medical Administrative Assistant (CMAA) - [CMAA Educator Implementation Guide](https://info.nhanow.com/hubfs/CMAA-EIG_20210402%20(1).pdf) - [CMAA Test Plan Alignment Guide](https://info.nhanow.com/hubfs/CMAA%20Test%20Plan%20Alignment%20Guide.xlsx) [BACK TO TOP](https://info.nhanow.com/institution-user-how-to-documents#top) --- ## What Comes After the Exam? Candidates who pass their exam will *need to renew their certification every two years* (unless it is provisional) to keep their credential current. You can help your candidates be prepared for renewing by sharing the resources below. Resources About Renewing Certification: - [How to renew your certification in 7 steps](https://info.nhanow.com/blog/renew-your-nha-certification-in-7-simple-steps) - [Special renewal instructions ONLY for certified pharmacy technicians](http://nhanow.com/certifications/pharmacy-technician/renew) - [PDF: How to Renew a Certification (non ExCPT)](https://info.nhanow.com/hubfs/How%20to%20renew%20an%20NHA%20Certification%202022b.pdf) - [PDF: How to Renew an ExCPT Certification](https://info.nhanow.com/hubfs/How%20to%20renew%20an%20ExCPT%20Certification.pdf) - [NHA Candidate Handbook](https://www.nhanow.com/docs/default-source/test-plans/candidate_handbook.pdf) - [About NHA's Continuing Education Library](http://www.nhanow.com/certifications/continuing-education) *Each state may have specific CE requirements that affect which courses they accept. Before completing NHA CE, certificate holders should check the rules or regulations of the licensing or regulatory agency of their state. NHA generally accepts CE from other sources; if you have a question about a specific course, please contact NHA.* [BACK TO TOP](https://info.nhanow.com/institution-user-how-to-documents#top) --- ## Posters, Brochures, and Other Resources to Print and Share Downloadable Brochures: - [What is Certification? Overview (PDF)](https://info.nhanow.com/hubfs/OverviewFlyer_WhatIsCertification.pdf) - [NHA Overview Brochure for Educators (PDF) ](https://info.nhanow.com/hubfs/BetterOutcomes_Educator.pdf) - [NHA Overview Brochure for Employers (PDF) ](https://info.nhanow.com/hubfs/Better%20Outcomes%20Employer.pdf) Resources for the classroom:  - [Student Promotional Kit](https://info.nhanow.com/student-promo-kit) (downloadable posters, signs, and more for your class/training room or testing site) - [Tools for exam candidates](https://info.nhanow.com/tools-for-nha-exam-candidates) (shareable online resource for NHA exam candidates) -   Resources about certification success – How to talk about the value of certification: - [Technology Requirements for the Best Account Experience](http://www.nhanow.com/docs/default-source/pdfs/how-to/technical-requirements.pdf?sfvrsn=4) - [Customer Case Studies](http://nhanow.com/about-nha/case-studies) - [About NHA](http://www.nhanow.com/about-nha) - [NHA Industry Advocacy Tools](http://nhanow.com/about-nha/industry-advocacy) [BACK TO TOP](https://info.nhanow.com/institution-user-how-to-documents#top) --- ## Other Learning Resources Essential Soft Skills Developers - [PersonAbility™ Implementation Guide](https://info.nhanow.com/hubfs/PersonAbility_EIG_20210122.pdf) - [PersonAbility™ Implementation Guide (Pharmacy Technician)](https://info.nhanow.com/hubfs/PersonAbility%20Implementation%20Guide%20(Pharmacy%20Technicians).pdf) - [Principles of Health Coaching™ Implementation Guide](https://info.nhanow.com/hubfs/HC_EIG_20190927.pdf) **PharmaSeer™ ** - **[PharmaSeer™ Training Implementation Guide](https://info.nhanow.com/hubfs/PharmaSeer%20EIG%20Final.pdf)** - **[PharmaSeer Math™ Implementation Guide](https://info.nhanow.com/hubfs/PharmaSeer%20Math%E2%84%A2%20Educator%20Implementation%20Guide.pdf)** **Other Learning Resources** - **[Medical Terminology Implementation Guide](https://info.nhanow.com/hubfs/NHA_MedTerm_IG.pdf)** - **[Anatomy & Physiology Implementation Guide](https://info.nhanow.com/hubfs/Anatomy%20and%20Physiology%20Implementation%20Guide.pdf)** - **[TEAM Based Care™ Implementation Guide](https://info.nhanow.com/hubfs/TBC_EIG_2018.pdf)** **Accreditation and Resource Maps** - **[PersonAbility™ Accreditation Mapping](https://info.nhanow.com/hubfs/PersonAbility%20Accreditation%20Mapping.pdf)** - **[Principles of Health Coaching™ Accreditation Mapping](https://info.nhanow.com/hubfs/Principles%20of%20Health%20Coaching%20Mapping.pdf)** - **[Medical Terminology Accreditation Mapping](https://info.nhanow.com/hubfs/Med%20Term%20-%20Misc/NHA_Medical_Terminology_accreditation_standards_mapping.xlsx)** - **[Medical Terminology to NHA Test Plan Mapping](https://info.nhanow.com/hubfs/Med%20Term%20-%20Misc/NHA_Medical_Terminology_Mapping_Test_Plans.xlsx)** - **[Anatomy & Physiology Accreditation Mapping](https://info.nhanow.com/hubfs/AP%20FTK/misc/NHA_AP_accreditation_standards_mapping-1.xlsx)** - **[Anatomy & Physiology to NHA Test Plan Mapping](https://info.nhanow.com/hubfs/NHA%20AP%20test%20plan%20mapping.xlsx)** [Click here to go to the NHA help center](https://www.nhanow.com/resources/support/help-center) - [Terms of Use](http://www.nhanow.com/terms-of-use) - [Privacy Policy](http://www.nhanow.com/privacy-policy) - [Careers](http://www.ascendlearning.com/careers/) - [Accreditation](http://www.nhanow.com/accreditation) - [Help Center](http://www.nhanow.com/help-center) Copyright© 2026 Assessment Technologies Institute®, LLC. 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