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accessTM  2018
Explore NHA’s second annual allied health industry journal.

Enjoy insight on industry trends, exclusive findings from market research
and case studies highlighting the evolution of the allied health landscape.

 

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"Building relationships and tending to emotion...that is where the magic happens."

FOUR WAYS PATIENTS CAN
ADVOCATE FOR THEMSELVES

Dr. Rana Awdish went from a doctor to a critical care patient in a matter of moments. What her trying, six-month recovery process revealed about the state of healthcare is shocking. Discover a firsthand account of how the system failed Dr. Awdish, and how she is challenging healthcare professionals everywhere to do better.

“We’re already seeing an increase in the number of students who are working towards certifications and choosing health science as a career pathway.”

THE EVOLUTION OF HEALTH
SCIENCE IN HIGH SCHOOL

What makes high school health science successful? Learn from two leading programs that are using industry insights to help set students up for career or college success, and discover best practices that can be applied to CTE throughout the country.

"Working with patients in a way that is collaborative rather than prescriptive honors the person’s autonomy, self-direction, and is more about evoking conversation than authoritative instruction."

MOTIVATIONAL INTERVIEWING IS CHANGING THE CONVERSATION

Although physicians can’t make lifestyle changes for their patients, we can help them arrive there on their own through a technique known as motivational interviewing. This article reveals how and why this emerging trend addresses the common, but often unspoken, problem of ambivalence about change and is making a lasting difference in patients’ lives.

 

"Industry leading research that advocates for allied health professionals and patients."  

- Shane P. Desselle RPh, PhD, FAPhA

VIEW & DOWNLOAD RESEARCH
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KEY AIMS OF MOTIVATIONAL INTERVIEWING & TECHNIQUES

But first, what is motivational interviewing?
Motivational interviewing (MI) engages patients through collaborative conversation. Instead of making demands of patients, patients can begin to make demands of themselves.  

There are five microcounseling skills (AROSE) that are helpful when using motivational interviewing and each one helps to keep the communication grounded in a patient-centered framework.

Affirmations – Statements that recognize and reflect the patient’s strengths and efforts. These are used to rephrase a patient’s concerns or self doubts as evidence of positive qualities. These are ways to support a patient’s self-efficacy.

Reflective Listening – Conveying understanding, exploring a patient’s concerns, eliciting change talk.

Open-ended questions – Avoiding questions that can be answered with a yes/no response; promoting collaboration; inviting patients to explore their thoughts and feelings about a health-related issue.

Summaries – Brief recaps that reinforce the patient’s perception that his/her story has been listened to and understood as well as offering an opportunity to verify what has been said; highlight a patient’s perspective on their own ambivalence about change.

Elicit Change Talk – Getting the patient to tell you what the priority problem is from their perspective. 

LEARN MORE ABOUT MOTIVATIONAL INTERVIEWING

A WORD FROM OUR ALUMNI

 

I started off as a pharmacy technician. Now I work for a nonprofit organization that provides medicines for the HIV positive community regardless of their ability to pay.

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ASHLEY M.

CPhT

I just renewed my certifications again. We never know what the future will bring and I am proud of having my certifications.

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VANI A.

CPT, CET, CPCT/A

My teachers always told me to get certified ASAP because it can help open doors and it sure did. I have a full time job and an excellent certification to back me up. 

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LAURA P.

CBCS

To me being an medical assistant (MA) means that I am needed most in the workplace because MAs are so versatile and can multitask effectively.

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Katherine T.

CCMA

I chose to be NHA Certified because of my love for the people I help. I love my patients and I love my job!

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Amy T.

CPCT/A

Learn How Bilingual MAs are Improving the Patient Experience

In this case study, explore the wild success of a new program piloted by LaGuardia Community College and its partners that is catching the attention of employers, students and medical assistant education programs throughout the country. Learn how the program came to fruition and how it can provide insights and inspiration for medical assisting programs everywhere. 

READ MORE

ABOUT THE RESEARCH

What are healthcare employers looking for? How can healthcare educators better prepare their students for today’s healthcare landscape? Access™ is filled with actionable insights gathered from nearly 400 employers and educators in a quantitative research project conducted by NHA.

Check out a short video preview. 

VIEW & DOWNLOAD RESEARCH
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ARE YOU A PART OF, OR LEADING A TEAM TOWARDS
A TEAM-BASED CARE MODEL?

If so - you are in the right place.

We recently launched our newest product offering, TEAM Based Care™, an online learning and assessment-based certificate program that standardizes learning to align each member of the care team in their knowledge and competency in providing care in a team-based care practice.

Most notably, this product was designed with you and your team in mind. Users can learn at their own pace during or after the regular work day without disruption to the practice.

TEAM Based Care™ features:

  • Comprehensive foundational knowledge
  • Convenient learning experience
  • Reliable measurement of competency
LEARN MORE ABOUT TEAM BASED CARETM