In this episode of Access On Air, Meg Sutton, a product manager at NHA speaks with Michelle Heller, NHA content strategy and an allied health educator focused on medical assisting and phlebotomy as well as Lisa Davila, RN, director of service excellence at Platte Valley Medical Center about the importance of soft skills in healthcare. They dive into how to teach these skills, touching on how it can be difficult to teach, and then discuss how these soft skills are evaluated, starting at the first interview.

Meg Sutton, product manager for National Healthcareer Association, and Ron Goldman, co-founder of Kognito and chief simulation strategist, discuss the value of virtual simulation in a healthcare setting. During this episode, they dive into why communication is so critical in a healthcare setting and how this skill set can be improved through virtual simulation learning and practice with virtual humans.

Some healthcare employers now prioritize soft skills as more essential traits for new hires to have than clinical knowledge or technical skills.

Are the healthcare workers in your training program prepared to leverage interpersonal skills in the medical field for the best patient outcomes? The line between soft skills versus hard skills in healthcare is blurry, and some employers are putting more emphasis on the soft skills during the interview process.

In this episode of OnScript with NHA, co-hosts Jessica Langley-Loep and Jeremy Sasser are joined by Susan Bonilla, the newly-appointed CEO of the California Pharmacists Association (CPhA). Starting her professional career as a high school English teacher, Susan eventually began serving the public through elected positions starting with city council and eventually being elected to the California state assembly. Susan chaired committees that oversaw the pharmacist advanced practice bill as well as the implementation of the Affordable Care Act (ACA). Combining her love of education and public service make leading CPhA a great fit for Susan.

Electronic health records (EHRs) gained widespread use in the mid-2000s, when the HITECH Act gave providers a financial incentive to switch from paper charts. Now, EHRs are ubiquitous in healthcare; a report from January 2020 found that 95% of hospitals use EHR technology.

As the demand for EHR technology has increased, so has the supply: in 2017, there were more than 1,100 EHR systems available to providers. No two EHRs are exactly alike, and each system has its own processes and quirks that staff need to master. Today, we’re going to examine the most common EHR mistakes your staff is probably making—and how they impact your bottom line.