--- title: A blog for NHA Employers and Educators (8) description: Learning + Leading Blog by NHA (8) --- [![Learning-Leading-Logo2](https://info.nhanow.com/hs-fs/hubfs/Learning-Leading-Logo2.jpg?width=360&name=Learning-Leading-Logo2.jpg "Learning-Leading-Logo2")](https://info.nhanow.com/learning-leading-blog) - [Industry Outlook](https://info.nhanow.com/outlook) - [Webinars](https://info.nhanow.com/nha-resource-center) - [Student Blog](https://info.nhanow.com/blog) - [NHANow.com](https://www.nhanow.com/) - ##### [Access On Air](https://info.nhanow.com/learning-leading-blog/topic/access-on-air) # [Soft Skills and Success in Healthcare](https://info.nhanow.com/learning-leading-blog/soft-skills-and-success-in-healthcare) \- February 7, 2022 - - - ![FullBleed.jpg](https://cdn2.hubspot.net/hub/3365024/hubfs/FullBleed.jpg?width=2500&height=1007&name=FullBleed.jpg) - [Access On Air](https://info.nhanow.com/learning-leading-blog/tag/access-on-air) # [Soft Skills and Success in Healthcare](https://info.nhanow.com/learning-leading-blog/soft-skills-and-success-in-healthcare) In this episode of Access On Air, Meg Sutton, a product manager at NHA speaks with Michelle Heller, NHA content strategy and an allied health educator focused on medical assisting and phlebotomy as well as Lisa Davila, RN, director of service excellence at Platte Valley Medical Center about the importance of soft skills in healthcare. They dive into how to teach these skills, touching on how it can be difficult to teach, and then discuss how these soft skills are evaluated, starting at the first interview. - June 24, 2020 | - National Healthcareer Association - [Access On Air](https://info.nhanow.com/learning-leading-blog/tag/access-on-air) # [How Virtual Simulation Can Improve Communication in Healthcare](https://info.nhanow.com/learning-leading-blog/how-virtual-simulation-can-improve-communication-in-healthcare) Meg Sutton, product manager for National Healthcareer Association, and Ron Goldman, co-founder of Kognito and chief simulation strategist, discuss the value of virtual simulation in a healthcare setting. During this episode, they dive into why communication is so critical in a healthcare setting and how this skill set can be improved through virtual simulation learning and practice with virtual humans. - June 24, 2020 | - National Healthcareer Association - [Access On Air](https://info.nhanow.com/learning-leading-blog/tag/access-on-air) # [Allied Health Trends from the 2020 Industry Outlook](https://info.nhanow.com/learning-leading-blog/allied-health-trends-from-the-2020-industry-outlook) Join the team from National Healthcareer Association to dig into the latest research and trends impacting the allied health industry. The 2020 Industry Outlook collected insights and data from employers of allied health professionals, digging deeper to understand what they seek in candidates, what these professionals’ daily work looks like, and what traits and skills make them most successful in their roles. - June 24, 2020 | - National Healthcareer Association - [Access On Air](https://info.nhanow.com/learning-leading-blog/tag/access-on-air) # [How Apprenticeship Programs are Solving a Medical Assistant Shortage](https://info.nhanow.com/learning-leading-blog/how-apprenticeship-programs-are-solving-a-medical-assistant-shortage) Mark Beaufait, apprenticeship director for the Healthcare Apprenticeship Consortium, joins Jessica Langley-Loep and Mel Cochran from National Healthcareer Association to discuss how his program is helping to fill the need for skilled medical assistants in Washington. In this episode you can learn how the apprenticeship model is benefitting students, employers and educators. - June 24, 2020 | - National Healthcareer Association - [Access On Air](https://info.nhanow.com/learning-leading-blog/tag/access-on-air) # [Improving the Use of the Electronic Health Record](https://info.nhanow.com/learning-leading-blog/improving-the-use-of-the-electronic-health-record) During this episode, Virginia Ferrari, content strategist for NHA, interviews Dr. Blake Busey, a family physician from El Paso, Texas, on the role of the EHR in healthcare. They discuss where the EHR brings value in today's healthcare landscape and how it can sometimes fall short of expectations for providers. Dr. Busey ends on his hopes for the future of the electronic health record, noting the impact that interoperability will make on the industry. - June 24, 2020 | - National Healthcareer Association - [Pharmacy Technicians](https://info.nhanow.com/learning-leading-blog/tag/pharmacy-technicians) - [Access On Air](https://info.nhanow.com/learning-leading-blog/tag/access-on-air) # [What the Research Says about Advanced Skills Performed by Pharmacy Technicians](https://info.nhanow.com/learning-leading-blog/what-the-research-says-about-advanced-skills-performed-by-pharmacy-technicians) In this episode, Jessica Langley-Loep interviews a leading researcher on the pharmacy technician practice, Dr. Kenneth Hohmeier, associate professor, director of community affairs and the community based pharmacy residency program director for the University of Tennessee Health Science Center.  Together, they discuss how pharmacies can expand the roles of pharmacy technicians to improve workflow. - June 24, 2020 | - National Healthcareer Association - [Vantage Point](https://info.nhanow.com/learning-leading-blog/tag/vantage-point) # [Training Workers to Be Healthcare Superheroes Starts with Soft Skills](https://info.nhanow.com/learning-leading-blog/training-healthcare-workers-to-be-superheroes-starts-with-soft-skills) Some healthcare employers now prioritize soft skills as **more** essential traits for new hires to have than clinical knowledge or technical skills. **Are the healthcare workers in your training program prepared to leverage interpersonal skills in the medical field for the best patient outcomes?** The line between soft skills versus hard skills in healthcare is blurry, and some employers are putting more emphasis on the soft skills during the interview process. - June 17, 2020 | - National Healthcareer Association - [on-script podcast](https://info.nhanow.com/learning-leading-blog/tag/on-script-podcast) # [Episode 10: Career Paths and COVID-19 with Susan Bonilla, CEO of CPhA](https://info.nhanow.com/learning-leading-blog/episode-10-career-paths-and-covid-19-with-susan-bonilla-ceo-of-cpha) In this episode of OnScript with NHA, co-hosts Jessica Langley-Loep and Jeremy Sasser are joined by Susan Bonilla, the newly-appointed CEO of the California Pharmacists Association (CPhA). Starting her professional career as a high school English teacher, Susan eventually began serving the public through elected positions starting with city council and eventually being elected to the California state assembly. Susan chaired committees that oversaw the pharmacist advanced practice bill as well as the implementation of the Affordable Care Act (ACA). Combining her love of education and public service make leading CPhA a great fit for Susan. - June 15, 2020 | - Jeremy Sasser - [Vantage Point](https://info.nhanow.com/learning-leading-blog/tag/vantage-point) - [CEHRS](https://info.nhanow.com/learning-leading-blog/tag/cehrs) # [5 Common EHR Mistakes Your Staff Makes (and What They’re Costing You)](https://info.nhanow.com/learning-leading-blog/5-common-ehr-mistakes-your-staff-is-making-and-what-theyre-costing-you) Electronic health records (EHRs) gained widespread use [in the mid-2000s](https://www.elationhealth.com/clinical-ehr-blog/history-ehrs/), when the HITECH Act gave providers a [financial incentive](https://www.hipaajournal.com/what-is-the-hitech-act/) to switch from paper charts. Now, EHRs are ubiquitous in healthcare; a report from January 2020 found that [95% of hospitals](https://www.ormanagement.net/Web-Only/Article/12-19/Study-Quantifies-Time-Spent-On-Electronic-Health-Records/57063) use EHR technology. As the demand for EHR technology has increased, so has the supply: in 2017, there were [more than 1,100](https://cliniciantoday.com/why-are-there-so-many-ehr-systems-analyzing-a-bloated-market/) EHR systems available to providers. No two EHRs are exactly alike, and each system has its own processes and quirks that staff need to master. Today, we’re going to examine the most common EHR mistakes your staff is probably making—and how they impact your bottom line. - June 11, 2020 | - National Healthcareer Association - [Allied Advocacy](https://info.nhanow.com/learning-leading-blog/tag/allied-advocacy) # [Our Commitment and Opportunity to Listen and Learn](https://info.nhanow.com/learning-leading-blog/our-commitment-and-opportunity-to-listen-and-learn) **An important message from our Ascend Learning CEO** *Greg Sebasky, CEO of Ascend Learning sent the following message to Ascend Learning team members today.*  Ascend Team Members, As we all witness the difficult and painful events of the past week, I, like many of you are experiencing understandable feelings of grief, fear, anger and sadness. I believe we’re all looking for the right words to express our strong support for those suffering due to ongoing racism and discrimination as well as the unequal treatment and lack of opportunity for many people, including black, brown, and indigenous citizens of our country. True humanity requires opportunity, justice and equality be accessible to everyone. I don’t have a perfect answer or perfect words to address all that is happening around us, but I do believe together we can continue to make a meaningful difference in the world. And I know we all share a desire to do what is right by and for all people. - June 4, 2020 | - National Healthcareer Association - [Vantage Point](https://info.nhanow.com/learning-leading-blog/tag/vantage-point) # [How Soft Skills Impact Healthcare Practices](https://info.nhanow.com/learning-leading-blog/how-soft-skills-impact-healthcare-practices) Organizations in every industry, including healthcare, now recognize the importance of [building essential soft skills in their employees](https://info.nhanow.com/learning-leading-blog/an-absence-of-essential-skills-in-todays-healthcare) to harness the broader business benefits. Commonly referred to as “people” skills, essential skills or interpersonal skills, soft skills and attributes are just as critical to success. In fact, ten of the sixteen *‘crucial proficiencies in the 21st century’* identified by the [World Economic Forum](https://widgets.weforum.org/nve-2015/chapter1.html) are non-technical. To help you have a better understanding of the true impact of soft skills in healthcare, we’re sharing research on some of the most important soft skills that healthcare workers need to master. - June 4, 2020 | - National Healthcareer Association [Previous](https://info.nhanow.com/learning-leading-blog/page/7) [All posts](https://info.nhanow.com/learning-leading-blog/all) [Next](https://info.nhanow.com/learning-leading-blog/page/9) ![email](https://cdn2.hubspot.net/hub/3842749/hubfs/email.png?width=100&height=104&name=email.png "email") ### SUBSCRIBE TO OUR BLOG [![215-NHA-HS-Q126-industry-outlook-landing-page-cta](https://no-cache.hubspot.com/cta/default/1430252/interactive-162299408719.png)](https://info.nhanow.com/hs/cta/wi/redirect?encryptedPayload=AVxigLLVAofeCfz2C7wAnXEkUmCYgaU9XHg3vyn3RADsmvVKuve3KF6b07WwvpdCpYu3jSj9vmaGmC%2FGQgcYAYaPl6NTYqhM%2FPAo1LECt1w3eZfvA1BKqGCxGZuD%2FTkRXEqYKK7%2BMThpINtfZ%2BP0YCfMA0yiWkwPWD8VDODl1%2Bt2vUM7mqST%2BJXPM%2F7%2B2FR7DqNy%2Fi47xEk6&webInteractiveContentId=162299408719&portalId=1430252) ## Most Popular - Aug 25, 2026, 3:20:50 PM | - National Healthcareer Association ### [Teaching Students to Think, Not Just Prompt: AI Best Practices for Allied Health Educators](https://info.nhanow.com/learning-leading-blog/teaching-students-to-think-not-just-prompt-ai-best-practices-for-allied-health-educators) - Jul 27, 2026, 1:18:08 PM | - John Wolfe ### [How Allied Health Roles are Evolving to Meet Healthcare Demand](https://info.nhanow.com/learning-leading-blog/how-allied-health-roles-responsibilities-are-evolving-to-meet-healthcare-demand) - Jun 22, 2026, 3:07:58 PM | - John Wolfe ### [From Classroom to Clinic: How NHA SkillsBuilder Learning Resources Close the Gap and Keep Students Coming Back](https://info.nhanow.com/learning-leading-blog/from-classroom-to-clinic-how-nha-skillsbuilder-learning-resources-close-the-gap-and-keep-students-coming-back) ![email](https://cdn2.hubspot.net/hub/3842749/hubfs/email.png?width=100&height=104&name=email.png "email") ### SUBSCRIBE TO OUR BLOG ## Recommended for you [![nha-logo-abbreviated](https://info.nhanow.com/hs-fs/hubfs/brand-resources/logos/nha-logo-abbreviated.png?width=350&name=nha-logo-abbreviated.png "nha-logo-abbreviated")](https://nhanow.com) - [For Secondary Educators](https://www.nhanow.com/secondary-educators) - [For Post-Secondary Educators](https://www.nhanow.com/postsecondary-educators) - [For Employers](https://www.nhanow.com/employers) - [Industry Advocacy](https://www.nhanow.com/about-nha/industry-advocacy) - [About NHA](https://www.nhanow.com/about-nha) - [News Center](https://info.nhanow.com/mediacenter) - [Learning + Leading Blog](https://info.nhanow.com/learning-leading-blog) - [Help Center](https://www.nhanow.com/resources/support/help-center) - [NHA FAQ’s](https://info.nhanow.com/faqs) - [Privacy Policy](https://auth.nhanow.com/policy.html) - [Terms of Use](https://www.nhanow.com/terms-of-use) - [Notice to California Residents](https://auth.nhanow.com/policy.html#privacy_information_ca) Copyright© 2024 National Healthcareer Association. 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