Care + Career

      Resources, news and fun for NHA certification candidates and alumni.

      Shifting the perception of the Pharmacy Technician

      Authored by Denise Propes, CPhT, Pharmacy Technician Coordinator at University of Michigan Medical Center and NHA Pharmacy Technician Advisory Board Member

      Based on the latest data from the Bureau of Labor Statistics, growth in the pharmacy technician field is expected to be above the national average for all careers over the next 10 years. There are a couple of well-known causes for this growth:

      • The aging population has increased the need for more workers in all aspects of healthcare.
      • Pharmacists in all settings are concentrating their expertise on more clinical activities.

      The pharmacy industry has already started to see a technician shortage that is driving tech wages upwards, and with pharmacists taking on other tasks, technicians have found themselves with an abundance of opportunities in a variety of settings.


      With all this opportunity and potential, you would think people would be flocking to a career as a pharmacy technician.

      But that is not always the case.

      Many pharmacy technician education programs have seen a drop in enrollment and some trade and technical schools have dropped pharmacy technician programs from their career offerings altogether due to a lack of students.

      Why? Because pharmacy technicians have a perception problem.

      Unfortunately, due to a lack of national educational standards and variations in state regulations and licensing requirements, there is a lot of confusion about what a career as a pharmacy technician should look like and what exactly they are able to do. National pharmacy organizations and state boards of pharmacy are addressing these issues, but the wheels are turning slowly.

      It is up to those of us who have already chosen this as a career to get others interested, and change public perception.

      By sharing our positive experiences, like those below, we can help people see how rewarding this career is.

      "I had always been working a dead end job that offered no real future. My certification opened a new door to me that would change my life. I am very happy and proud to tell others what I do for a living now. It is not just another job for me but a career — something I can continue to grow in. Working for a retail chain pharmacy it also allows me to advance to corporate level jobs and moving beyond a counting tray to assuming larger responsibilities all supported by that framed piece of paper showing my certification. All these chances for advancement would have not been available to me if I had never become a Certified Technician. I now find I live a happier life then I ever had before my certification. I know that my certification will always continue to be an important part of my life as a great source of pride and a solid means of supporting myself." - Jeremy M., CPhT

      "I was struggling to find a career that could piece together my interests in math, chemistry and life sciences. From the moment I began to research the possibilities that pharmacy presented, I truly felt that I had found my niche — it was the perfect blend of encyclopedic knowledge, quick math, and the opportunity to help people get what they needed ... the value of my national certification cannot be overstated. It not only opened up the door to the beginnings of a career in pharmacy by allowing me to obtain a technician license, but also provided invaluable preparation for that career by arming me with a foundation of knowledge upon which I have been able to build in the years that have followed." - Joseph H., CPhT

      In my experience, when most people think of pharmacy technicians, they think of the person at their local retail pharmacy who hands them their medication at the drive through window or over the counter.

      But we know we do so much more! There are tons of technicians being utilized in creative ways and more unique and specialized roles are being introduced to the field every day.

      Getting the word out about all the things we do is not only key to getting more people to consider a career as a pharmacy technician — but also increases the opportunities for those of us that are already working in the field. As pharmacy technicians, we should seize every opportunity to “talk up” and introduce others to our chosen career path.

      I have a variety of suggestions on how to encourage others to think about a career as technician that I'll be sharing here in the future — so stay tuned! Until then, be proud of your CPhT and continue to share your passion with others.

      To learn more about earning your CPhT and becoming a Certified Pharmacy Technician, go to


      Topics: pharmacy technician, pharmacy, cpht