Care + Career

We are passionate about keeping our materials and certifications relevant and meaningful to help empower allied health professionals reach their career goals. Before we made the recent updates to NHA's Certified Patient Care Technician/Assistant (CPCT/A) exam, we spoke to employers and current patient care technicians, and would like to share some of the information and insights we discovered. Knowledge is power, and we hope this information will help you — whether you're currently working in healthcare or aspire to one day!

When you think of customer service, what's the first thing that comes to mind?

A long line of customers waiting to return retail items? A complaint to a manager of a restaurant for a long wait? 

How about healthcare?

If healthcare doesn't quickly come to mind when you think of customer service, it will after you read our newest addition to the Continuing Education (CE) Content Library: "Why Customer Service Matters in Health Care". 

Authored by Jeremy Sasser, Pharmacy Content Strategist

During my career, the practice of pharmacy has changed … A LOT. In honor of Pharmacy Technician Day I am going to share my journey into the profession.

Medical Assistants Recognition Week (MAR Week) celebrated the third full week in October (Oct. 15-19, 2018), is a time to celebrate your hard work, dedication and compassionate care. Your ordinary is extraordinary, and we hope that as a healthcare professional you celebrate your achievements, as well as the achievements of your peers. Here are some ideas to help you lift up and celebrate your fellow MAs so that they can feel seen and appreciated.