The top three most important soft skills for billing & coding specialists are professionalism, dependability, and critical thinking, according to a recent survey of employers for our 2020 Industry Outlook. These three soft skills were also identified as the most lacking, presenting an opportunity for growth for current and future billing & coding specialists who want to work toward personal and professional growth.
The medical assistant spends a lot of time with patients, making soft skills essential to patient interactions and patient satisfaction. In our recent survey of employers in the 2020 Industry Outlook, the soft skill that's most important for medical assistants to possess is professionalism. It's also one of the most lacking.