Care + Career

Resources, news and fun for NHA certification candidates and alumni.

EKG Technicians Need to Improve These Two Skills

We recently surveyed healthcare employers for our 2020 Industry Outlook, and uncovered the three most important soft skills for EKG technicians: Professionalism, dependability, and verbal communication. According to employers, two of these skills are also the most lacking: Professionalism and verbal communication.

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The Must-Have Soft Skills for Medical Administrative Assistants

Medical administrative assistants keep healthcare offices running smoothly. They interact often with both healthcare professionals and patients, making soft skills essential. , According to our recent survey of employers for the 2020 Industry Outlook. the top three most important soft skills for medical administrative assistants are professionalism, dependability, and verbal communication. 

Keep reading to discover why these skills are important, and how you can work to improve upon them to assist your career.

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The Surprising Skill Employers Look for in Pharmacy Technicians

Pharmacy technicians must possess hard knowledge and skills, which can be proven through certification. But as professionals who spend a lot of time working with patients and pharmacists, soft skills are also essential in this role. In our recent survey of employers in the  2020 Industry Outlook , the soft skill that's most important for pharmacy technicians isn't communication or professionalism—which also scored highly—but  critical thinking . Surprisingly, it's also the most lacking.
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3 Essential Soft Skills for Billing & Coding Specialists

The top three most important soft skills for billing & coding specialists are professionalism, dependability, and critical thinking, according to a recent survey of employers for our 2020 Industry Outlook. These three soft skills were also identified as the most lacking, presenting an opportunity for growth for current and future billing & coding specialists who want to work toward personal and professional growth.

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This Essential Soft Skill Will Make You a Better Patient Care Technician

Patient care technicians provide hands-on assistance to patients, with their main job responsibilities including providing basic patient care and performing safety checks. Soft skills are especially important in healthcare roles with frequent patient interactions.  In our recent survey of employers in the  2020 Industry Outlook , the soft skill that's most important for patient care technicians to possess is  professionalism . It's also one of the most lacking.
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This is the No. 1 Soft Skill Medical Assistants Need

The medical assistant spends a lot of time with patients, making soft skills essential to patient interactions and patient satisfaction. In our recent survey of employers in the 2020 Industry Outlook, the soft skill that's most important for medical assistants to possess is professionalism. It's also one of the most lacking.

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