Care + Career

      Resources, news and fun for NHA certification candidates and alumni.

      3 Essential Soft Skills for Billing & Coding Specialists

      The top three most important soft skills for billing & coding specialists are professionalism, dependability, and critical thinking, according to a recent survey of employers for our 2020 Industry Outlook. These three soft skills were also identified as the most lacking, presenting an opportunity for growth for current and future billing & coding specialists who want to work toward personal and professional growth.

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      NEW CE: Bath and Hygiene Safety

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      This Essential Soft Skill Will Make You a Better Patient Care Technician

      Patient care technicians provide hands-on assistance to patients, with their main job responsibilities including providing basic patient care and performing safety checks. Soft skills are especially important in healthcare roles with frequent patient interactions.  In our recent survey of employers in the  2020 Industry Outlook , the soft skill that's most important for patient care technicians to possess is  professionalism . It's also one of the most lacking.
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      NEW CE: Inpatient Transfers

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      NEW CE: The Role of the Patient Care Tech in the Cardiac Care or Cardiac Telemetry Unit


      As a patient care technician, you know that “busy” can be an understatement for almost any inpatient setting. When it comes to Coronary Care, also known as Cardiac Step Down or Cardiac Telemetry Units, this is especially true. Specializing in this area of inpatient care is incredibly hard work, but it is equally rewarding. Constant vigilance is required, but the results are rewarding.

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      This is the No. 1 Soft Skill Medical Assistants Need

      The medical assistant spends a lot of time with patients, making soft skills essential to patient interactions and patient satisfaction. In our recent survey of employers in the 2020 Industry Outlook, the soft skill that's most important for medical assistants to possess is professionalism. It's also one of the most lacking.

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      NEW CE: Osteoporosis in an Aging Population

      Osteoporosis is the most common bone disease in humans and represents a serious health problem, especially for people over the age of 70. The primary characteristic of this chronic disease is a decrease in bone mineral density (BMD), caused by the body’s metabolic changes later in life.

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      Should You Consider Stacking an EHR Specialist Certification?

      Since the pandemic, there's been an increased trend to stack credentials. One program has seen a 14-fold increase since early March alone. The ability to earn a credential in a few short months and improve hiring potential is drawing people toward this trend as the job market becomes increasingly unstable. In the healthcare industry, one certification that can be a beneficial skill builder and adds a lot of value when combined with other credentials is the Certified Electronic Health Records Specialist (CEHRS).

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      NEW CE: Coding Updates—Telehealth Services, Evaluation & Management, and Opioid Use Disorder

      With an ever-evolving healthcare system, certified medical billing and coding professionals have to stay on top of changing codes, practices, and regulations. Telehealth Services Coding, CPT Evaluation and Management Code and Guideline Changes for 2021, and Opioid Use Disorder Coding provide you with three opportunities to earn continuing education credits, showing your commitment to your healthcare career and patient care.

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      Top 3 Soft Skills Phlebotomy Technicians Need to Possess

      Phlebotomy technicians must have foundational knowledge and skills, sometimes called hard skills, to draw blood and perform related tasks. As an important member of the care team, it's also essential that professionals in this role exhibit strong soft skills. In our recent survey of employers in the 2020 Industry Outlook, the most important soft skills for phlebotomy technicians include professionalism, dependability, and verbal communication.

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