Care + Career

      Resources, news and fun for NHA certification candidates and alumni.

      NEW CE: A Case Study on Inpatient Transfers

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      The Surprising Skill Employers Look for in Pharmacy Technicians

      Pharmacy technicians must possess hard knowledge and skills, which can be proven through certification. But as professionals who spend a lot of time working with patients and pharmacists, soft skills are also essential in this role. In our recent survey of employers in the  2020 Industry Outlook , the soft skill that's most important for pharmacy technicians isn't communication or professionalism—which also scored highly—but  critical thinking . Surprisingly, it's also the most lacking.
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      NEW CE: The Cardiology Unit Case Study

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      3 Essential Soft Skills for Billing & Coding Specialists

      The top three most important soft skills for billing & coding specialists are professionalism, dependability, and critical thinking, according to a recent survey of employers for our 2020 Industry Outlook. These three soft skills were also identified as the most lacking, presenting an opportunity for growth for current and future billing & coding specialists who want to work toward personal and professional growth.

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      NEW CE: Bath and Hygiene Safety

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      This Essential Soft Skill Will Make You a Better Patient Care Technician

      Patient care technicians provide hands-on assistance to patients, with their main job responsibilities including providing basic patient care and performing safety checks. Soft skills are especially important in healthcare roles with frequent patient interactions.  In our recent survey of employers in the  2020 Industry Outlook , the soft skill that's most important for patient care technicians to possess is  professionalism . It's also one of the most lacking.
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      NEW CE: Inpatient Transfers

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      NEW CE: The Role of the Patient Care Tech in the Cardiac Care or Cardiac Telemetry Unit


      As a patient care technician, you know that “busy” can be an understatement for almost any inpatient setting. When it comes to Coronary Care, also known as Cardiac Step Down or Cardiac Telemetry Units, this is especially true. Specializing in this area of inpatient care is incredibly hard work, but it is equally rewarding. Constant vigilance is required, but the results are rewarding.

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      This is the No. 1 Soft Skill Medical Assistants Need

      The medical assistant spends a lot of time with patients, making soft skills essential to patient interactions and patient satisfaction. In our recent survey of employers in the 2020 Industry Outlook, the soft skill that's most important for medical assistants to possess is professionalism. It's also one of the most lacking.

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      NEW CE: Osteoporosis in an Aging Population

      Osteoporosis is the most common bone disease in humans and represents a serious health problem, especially for people over the age of 70. The primary characteristic of this chronic disease is a decrease in bone mineral density (BMD), caused by the body’s metabolic changes later in life.

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